Frequently Asked Questions (FAQ)

1. What delivery options are available?
We offer several delivery options to suit your needs:

• Standard Delivery: 3–5 working days, ideal for non-urgent orders.
• Express Delivery: 1–2 working days for time-sensitive purchases (order before 2 PM on weekdays).
• Freight Delivery: For large or bulky items (e.g., Christmas trees, outdoor displays), delivered via pallet service within 5–7 working days.

2. How are delivery charges calculated?
Delivery costs are based on the size, weight, and destination of your order. The exact charge will be displayed at checkout once you enter your delivery details.

3. Do you deliver outside of Ireland?
Yes, we deliver to selected regions in the UK. Delivery to remote areas may incur additional fees or longer transit times. Please check at checkout for eligibility and costs.

4. When will my order be dispatched?
We aim to dispatch all orders within 1–2 working days of receipt, excluding weekends and public holidays.

5. How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking link. You can use this to monitor your delivery in real time.

6. What happens if I’m not home during delivery?
For standard and express deliveries, the courier will leave a card if delivery is unsuccessful. For freight orders, we recommend ensuring someone is available to receive the shipment. A team member may contact you in advance to schedule a delivery window.

7. Can I change my delivery address after placing an order?
Please contact us as soon as possible if you need to update your address. We can only make changes before the order has been dispatched.

8. What should I do if my order arrives damaged?
If you receive a damaged item, please contact us immediately. We’ll arrange a replacement or refund as quickly as possible. Photos of the damage may be required to assist with the claim.

9. Are there any hidden fees?
No. All delivery charges and taxes are clearly displayed during checkout. You’ll know the total cost before confirming your order.

10. How can I get help with my order?
For any questions or assistance, please use the contact form on goodchristmasstores.com. Our customer support team is happy to help with any inquiries about delivery, products, or order status.

11. Do you offer delivery during weekends?
Standard and express deliveries are typically made on weekdays. Freight deliveries may be scheduled on weekends by arrangement.

12. Can I schedule a specific delivery date?
While we cannot guarantee exact delivery times, express and freight orders can sometimes be scheduled. Please reach out after placing your order to discuss availability.

13. What items require freight delivery?
Large or heavy items such as pre-lit Christmas trees, commercial light displays, and bulk decoration sets usually require freight handling due to size and weight.

14. Is someone required to sign for the delivery?
For freight and high-value orders, a signature is typically required upon delivery. Standard parcels may be left in a safe place if specified, but this is not guaranteed.

15. What if my delivery is delayed?
Occasional delays can occur due to weather, carrier issues, or peak seasonal demand. We’ll notify you of any significant delays and provide updates as needed.

For more information, visit goodchristmasstores.com or reach out through our online contact form. We’re here to make your Christmas shopping experience smooth and stress-free.