Returns and Refunds Policy

We want you to be completely satisfied with your purchase from goodchristmasstores.com. If for any reason you are not happy with your order, we’re here to help. Please review our Returns and Refunds Policy below to understand your options.

1. Returns Overview
You have the right to return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition and in the original packaging. We recommend using a trackable shipping method when returning items, as we cannot be responsible for packages lost in transit.

2. Eligibility for Returns
To be eligible for a return, the item must:

  • Be unused and in the same condition as received
  • Be in the original packaging with all tags and labels attached
  • Not be a final sale or clearance item (unless defective)
  • Be returned within 30 days from the date of delivery

3. Non-Returnable Items
The following items cannot be returned unless they are defective:

  • Gift cards
  • Downloadable software or digital content
  • Personalized or custom-made decorations
  • Items marked as final sale

4. Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery. We will provide a prepaid return label and either replace the item or issue a full refund, including shipping costs.

5. How to Initiate a Return
To start a return, please log in to your account on goodchristmasstores.com and go to your order history. Select the item(s) you wish to return and follow the instructions to generate a return label. Alternatively, you can contact our customer service team through the website’s support form.

6. Refund Process
Once we receive your returned item and confirm it meets our return conditions, we will process your refund within 5–7 business days. The refund will be issued to the original payment method. Please allow additional time for your bank or credit card company to post the credit to your account.

7. Exchange Policy
We do not offer direct exchanges. If you’d like a different size, color, or item, we recommend returning the original product and placing a new order.

8. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item shipped). In such cases, we will provide a prepaid shipping label.

9. International Returns
International customers are responsible for return shipping fees and any customs duties or taxes incurred upon return. Refunds will be processed in the original transaction currency.

10. Changes to This Policy
We reserve the right to update or modify this Returns and Refunds Policy at any time. All changes will be effective immediately upon posting on goodchristmasstores.com. We encourage you to review this page periodically.

11. Contact Us
For any questions about this policy or your return, please visit our Help Center on goodchristmasstores.com or use the online contact form available on our website.

Thank you for shopping with us!